1 / 10A one-time digital download for hair salons, barbershops, nail, lash, brow and skin studios: 25 ready-to-send messages for the time before and at a new client's first visit, plus 3 printable sheets. The messages cover the first enquiry reply, questions before booking, price and duration, booking confirmation, deposit request, deposit received and a gentle deposit reminder, waiting list, what to expect at the first visit, how to prepare, what to bring, arrival and parking, a reminder, late arrival, rescheduling, cancellation and no-show policy wording (short and full, editable), a first-visit thank-you and referral messages. Placeholders such as {name}, {service}, {date}, {time}, {address} and {amount} hold your details. The sheets are a first-visit welcome card, a booking and cancellation policy sheet with blanks, and a what-to-bring checklist. Everything comes in English, Italian, Spanish, French and German, as printable PDF (A4 and US Letter) and as TXT to copy and paste. Messages for after the visit are not part of it.
The problem it solves
New clients ask the same questions, deposits and late cancellations are awkward to word, and the rules end up unwritten or retyped every time.
Who it is for
Owners and staff of hair salons, barbershops, nail studios, lash, brow and skin studios who want clear, friendly messages and a simple policy sheet for new clients.
What you get
- 25 messages for the whole path from first enquiry to the first visit and the first thank-you
- Deposit, cancellation and no-show wording that you can edit to match your own rules, short and full versions
- A first-visit welcome card, a booking and cancellation policy sheet with blanks and a what-to-bring checklist to print
- Placeholders such as {name}, {service}, {date}, {time}, {address} and {amount}, so you write your details once
- No treatment or health promises in any message
- English, Italian, Spanish, French and German in one download, as printable PDF (A4 and US Letter) and TXT
How you use it
- Download and unzip your purchase and open the folder of your language.
- Write your details once on the fill-in sheet (page 3 of the PDF): salon, address, contact, booking link, policy wording.
- Open the TXT file, copy the message for the moment you need and replace every {placeholder}.
- Print the three sheets, write your own rules and details in the blanks and hand them to new clients.
Questions
Which languages are included?
English, Italian, Spanish, French and German. Each language has its own folder with the same files. The translations are not native-speaker reviewed.
How is this different from the aftercare and rebooking kit?
This kit is for before and at the first visit: enquiries, booking, deposits, policies, preparation, arrival and a first-visit thank-you. The aftercare and rebooking kit covers the messages after the visit.
Is the cancellation wording legal advice?
No. It is an editable template. Rules on deposits, fees and consumer rights differ by country, so adapt the wording and check your local rules.
Can I type into the PDF?
No. The PDF is for reading and printing, and the sheets are meant to be filled in by hand. Copy and edit the messages from the TXT file.
What is included
- 5 language folders: English, Italian, Spanish, French, German
- In each folder: a PDF in A4 and one in US Letter (12 pages: how-to, message list, fill-in sheet, 25 messages, 3 printable sheets)
- In each folder: all 25 messages and the 3 sheets as one TXT file, and START-HERE.txt
- A top-level START-HERE.txt in all five languages
Requirements
A PDF reader, a printer (A4 or US Letter paper) and any text editor. No software is included.
Version 1.0
Good to know
- General communication templates, not legal advice: rules on deposits, cancellation fees, consumer rights, data protection and consent for messages differ by country, so adapt every text and the policy sheet and check your local rules.
- The messages make no treatment or health promises and give no medical advice.
- The translations (English, Italian, Spanish, French, German) are not native-speaker reviewed; have a native speaker read your final version before sending.
- This kit covers before and at the first visit. Messages for after the visit, such as aftercare tips, rebooking reminders and review requests, are not included, and neither are consultation forms.
- The PDFs are for reading and printing, with no fillable fields. Edit the texts using the TXT files.
- The messages do not send themselves: you copy and send them yourself, and nothing connects to any booking or messaging platform.
- No Word, Canva or Google Docs file is included.
- For your own use in your own business; reselling or redistributing the files is not allowed.
- A one-time digital download, separate from the MAXORI online software.
This is a downloadable digital product, not online software. It does not need an account and is not part of the MAXORI Software subscriptions.
Works well with
Salon Aftercare & Rebooking Messages Kit – 26 Client Messages in 5 Languages
13 client messages, short and long, in 5 languages. Printable PDF and TXT.
Salon Client and Booking Desk – Appointment and Deposit Tracker
Keep appointments, deposits and client returns in one offline desk.
Client Consultation & Preferences Form – Salon Forms in 5 Languages
General consultation and preference forms for salons. Printable PDF and TXT.
New Client Welcome & Booking Policy Message Kit – 25 Messages in 5 Languages
€7.99