Help and support
Answers to the most common questions. If you cannot find yours, write to us.
Frequently asked questions
How do I receive my files?
As soon as the payment is confirmed you see your download buttons on the confirmation page and we e-mail you a private link to your order. No account is needed.
I did not receive the e-mail.
Use “Recover my order” with the e-mail address you used at checkout. We send a fresh link. Check your spam folder as well.
Is this a subscription?
No. Products in this shop are one-time purchases. MAXORI Software (Booking Planner, Guest Guide online) is a separate online service with its own plans.
In which language is the file?
Every product page lists the languages included in the file. The shop can be shown in five languages, but that does not mean every file exists in all of them.
Which programs do I need?
Each product page lists its formats and requirements, for example Excel, Google Sheets, a PDF reader or a modern browser for offline apps.
Can I get a refund?
Digital files are delivered immediately, so the usual withdrawal right does not apply once the download starts. If a file is damaged, cannot be opened or differs from its description, contact us and we will fix it or refund you. See the Refund policy.
Can I use the files for my clients or my business?
Yes, for your own business and your own clients. You may not resell, share or redistribute the files themselves. See the Terms of Sale.
Contact
Write to support@maxoristudio.com with your order number (it looks like MX-1001). We reply within 2 working days.
Recover my order