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Post-Stay Thank-You & Review Request Kit - Thank-you, review request and feedback messages in 5 languages. PDF and TXT.1 / 9

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Post-Stay Thank-You & Review Request Message Kit – 14 Messages – Page 1
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Real screens of the product with fictional example data. The file you download is editable or printable as described above.

A one-time digital download for holiday rental, B&B and guesthouse hosts: the messages to send after a guest has left, in seven moments (thank-you after the stay, polite review request, one gentle reminder, reply to lukewarm feedback, follow-up after you made a change, item left behind, return-guest invitation). Each moment comes as a short version for chat and a long version for email or platform messages, 14 messages in all, with {placeholders} for your own details. Every file is in English, Italian, Spanish, French and German, as printable PDF (A4 and US Letter) and as TXT to copy and paste. The review messages only ask politely: no incentives, no pressure and no promised results.

The problem it solves

After check-out most hosts say nothing, or write a rushed review request, and lukewarm feedback or a forgotten item is handled from scratch every time.

Who it is for

Hosts of holiday rentals, B&Bs and guesthouses, co-hosts and small property managers who want warm, polite messages ready to send after the stay.

What you get

  • Seven after-stay moments covered, from the thank-you to the return-guest invitation
  • A short version for chat and a long version for email or platform messages in every moment, 14 messages in total
  • A fill-in sheet for 15 placeholders such as {guest_name}, {review_link} or {improvement_plan}, so you write your details once
  • Review messages written as a polite, optional request, with good-practice notes against incentives and selective asking
  • Everything in English, Italian, Spanish, French and German, as printable PDF (A4 and US Letter) and TXT

How you use it

  1. Download and unzip your purchase and open the folder of your language.
  2. Write your details once on the fill-in sheet (page 2 of the PDF): names, links, contact.
  3. Open the TXT file, copy the message for the moment you need (short for chat, long for email) and replace every {placeholder}.
  4. Delete lines that do not apply and adapt the wording to your own style and to your platform's rules before you send.

Questions

Which languages are included?

English, Italian, Spanish, French and German. Each language has its own folder with the same set of files.

Does it guarantee more or better reviews?

No. The messages are polite, optional requests. They do not promise or influence any outcome, and replies are always the guest's choice.

How is it different from pre-arrival messages or review replies?

It covers what you send after the guest has left. Messages before arrival and replies to reviews already published are different products.

Can I type into the PDF?

No. The PDF is for reading and printing, and the fill-in sheet is meant to be written by hand. Copy and edit the messages from the TXT file.

What is included

  • 5 language folders: English, Italian, Spanish, French, German
  • In each folder: a PDF in A4 and one in US Letter (9 pages: guide and timing, fill-in sheet, 7 moment pages)
  • In each folder: all 14 messages as one TXT file, and START-HERE.txt
  • A top-level START-HERE.txt in all five languages

Requirements

A PDF reader, a printer (A4 or US Letter paper) and any text editor. No software is included.

Version 1.0

Good to know

  • General communication templates, not legal advice: rules on guest data, contact outside a booking platform, marketing messages, review practices and lost property differ by country and platform, so check your local law and your platform's terms.
  • The messages ask for a review politely; they cannot and do not promise any review or rating. Sending the request only to some guests, or offering anything in return, is not suggested and is not allowed by many platforms.
  • The PDFs are for reading and printing; they have no fillable fields and are not editable documents. Edit the texts using the TXT files.
  • Translations are natural but have not been reviewed by native speakers of each language.
  • No Word, Canva or Google Docs file is included.
  • The messages do not send themselves: you copy and send them yourself, and nothing is connected to any booking platform.
  • For your own use at your own properties; reselling or redistributing the files is not allowed.
  • A one-time digital download, separate from the MAXORI online software.

This is a downloadable digital product, not online software. It does not need an account and is not part of the MAXORI Software subscriptions.

Works well with

Post-Stay Thank-You & Review Request Message Kit – 14 Messages

€7.99