A one-time digital download for short-term rental, B&B and guesthouse hosts: an Excel workbook that logs every review by booking platform (date, rating, theme, sentiment, replied yes or no, action, owner, status), analyses recurring themes by formula and tracks corrective actions, plus a PDF of 16 reply templates for positive, neutral and negative reviews with a calm five-step structure. Each workbook comes as a fictional DEMO and a BLANK copy, and everything is included in English, Italian, Spanish, French and German.

The problem it solves

Reviews arrive on several booking platforms, replies get forgotten, and the same complaint can come back for months without anyone noticing the pattern.

Who it is for

Hosts of holiday rentals, B&Bs and guesthouses, co-hosts and small property managers who want to answer reviews on time and learn from what guests write.

What you get

• One review log for all your booking platforms: date, rating, theme, sentiment, reply status, action, owner and status
• Flags that show which reviews are still waiting for a reply beyond your own target
• Counts, average ratings and recurring issues by theme, platform, property and month, all by formula
• An action tracker with owner, due date and overdue flags for the fixes behind recurring themes
• 16 reply templates (positive, neutral, negative, private follow-up) with a calm five-step structure, in 5 languages

How you use it

1. Download and unzip your purchase and open the folder of your language.
2. Open the BLANK workbook, set the report date and rename the platforms, properties, themes and people in Setup.
3. Add one row per review, mark when you replied, and watch the Dashboard and Themes and Analysis sheets update.
4. Pick the reply template that fits, replace every {placeholder}, adapt the tone and post it through your booking platform.

Questions